(NQF Level 4 – US 110021)
Those learners who acquire the outcomes of this course will be more effective in a business environment.
The qualifying learner is able to:
- Plan and organise their own work
- Establish and maintain working relationships
- Maintain files and records.
The course consists of the following lessons:
Module 1 – Planning and organising
- Topic 1: Understanding the business environment
- Topic 2: Planning aids to plan and monitor work
- Topic 3: Prioritising tasks
- Topic 4: Dealing with changing priorities
- Topic 5: Meeting deadlines
- Topic 6: Managing demands and deadlines
Module 2 - Working relationships
- Topic 1: Working as a team
- Topic 2: Dealing with internal and external customers
- Topic 3: Commitments and timescales
- Topic 4: Requesting advice or assistance
- Topic 5: Organisational and departmental pride
- Topic 6: Confidentiality and data protection
Module 3 - Record Keeping